Where can I get some help with PebblePad?

Students
If you are a student being asked to use PebblePad, then your tutor is your first point of contact. You can also search the other FAQs on this site and follow the information on LibGuides:- libguides.northampton.ac.uk/learntech/students/nile-guides/pebblepad 

Technical support is available if you are facing a technical issue with PebblePad and your tutor is unable to resolve it, by completing the PebblePad Contact Form (see link on this page). Please note that whilst we support PebblePad users, your workbooks and templates have been designed by your tutors and the way you have been asked to use them is unique to each subject area. The more information you can provide, the easier it will be for us to advise you.

Staff
If you are a tutor currently using PebblePad with your students, please contact your Learning Technologist directly with any queries or questions. We also have guides for staff on LibGuides:- libguides.northampton.ac.uk/learntech/staff/nile-guides/pebblepad

If you, your students or external assessors are facing technical issues, please raise a ticket by completing the PebblePad Contact Form. The support tickets are monitored by a team of Learning Technologists on a rota basis so you would get a response within 3 working days.

Practice assessors/supervisors

External PebblePad accounts are not manged by UON PebblePad support or the Learning Technology team. Please see the links below for further information on external account creation or requesting changes to your external account. 
If you nee support with using PebblePad or supporting students on practice, please contact UON teaching staff who can advise you. If you find that something is not working on the workbook as expected, please go first to the teaching staff and if they cannot resolve the issue, you can use the contact form on this page to provide a full description of the issue, so we can help.