I'm struggling on my course or experiencing life events which are affecting me, can I speak to someone about this?

We all need a bit of help from time to time and UON are here to help you. There are also other services in Northampton or nationwide who can also help. There are lots of different types of support available at the University of Northampton and this is a brief list of the main services, through which other types of support can be accessed:

Academic support

• If you need help accessing Library and Learning Services, resources or any of our teams, libraryhelp@northampton.ac.uk is a great place to start. You can also use our library chat, you'll see the icon in the bottom right of this screen. You can also find lots of helpful guides on our library portal
• The library can help you in lots of ways to access the resources or services you need to help support your studies

• The Academic Librarian team can support your information and research skills

• The Learning Development team can help your academic skills for study and assignments

• If you are having any issues with your studies, there are lots of ways to access support. Have a look at this page and decide which would be right for you

Support from the Student Union

• The Student Union’s Welfare Support and Advice Team offer 'Project Listen'. Sometimes student life is a lot to juggle. Project Listen aims to give you information, advice and guidance to help you feel more you again. The most important thing is you’re not on your own; if you’re feeling pressured or struggling. Talking to friends, Lecturers, or support services as soon as possible is a great first step.

  The SU and UON work together so you always have someone who you are happy talking to and we both want to make sure you get the right support, you can’t get it wrong, just start somewhere. Staff at the Students' Union have supported and advised many students. These experiences help us to understand what you are going through. 
  If you need some help getting some headspace, want to get something off your chest, or just break up the monotony of your week, we are ready to listen. Ready to talk? You can schedule a appointment using the online form, you can email su.advice@northampton.ac.uk or by WhatsApp on 07842 769794 

Other support at UON

• Student Information Desk- Whether it’s a form to request a change of seminar, a letter to open a bank account or simply an amendment to your personal details- the Student Information Desk team is on hand throughout the day

• Teams around the University, including the Student Support Officers, provide drop-ins during weekdays, as a quick way to access support

• If you have any concerns about money or your loan, please contact the Finance Guidance Team as soon as you can
• The International Student Support Service is here to help International Students with any aspect of their stay or studies

• There is an on-site police presence at Waterside and there are lots of services and support that they can offer

• There is an online system to report harassment or bullying behavior

• There is a page showing different support options available here

• The Security Team are also available on campus 24/7 and there are lots of ways for you to contact them. They are also Mental Health 1st aiders.

Physical, Learning and Mental Health support - including emergency support

• ASSIST (Additional Student Support and Inclusion Services Team) - If you have any additional needs, let ASSIST help you to access support you may need - ASSIST run drop-in sessions online, Monday to Friday during term-time. For further details including drop-in times and to book a slot visit their Eventbrite booking page. The drop-in runs remotely and you have a choice of accessing them via a phone call, video call (using Collaborate) or webchat (using Collaborate). You can select your preferred method when you book your slot. You can also contact ASSIST on 01604 892390 or via assist@northampton.ac.uk
• Medical and Mental Health Services - If you have any medical or mental health need, please contact us as soon as you can
• There are also lots of helpful training videos available from LinkedIn Learning. As a student or staff member, you have free access to LinkedIn Learning. Here is a list of study skill videos available but there are so many more so feel free to have a browse
• The Samaritans- a nationwide organisation that have a website and phoneline for people who need someone to talk to 'No judgement. No pressure. We're here for anyone who needs someone.'
• 'Give us a shout' is a free text service for all kinds of support. There are also lots of resources on their website. You can text them on 85258

Faith and spiritual support

• The Multi-Faith Chaplaincy Team draws from a number of faith traditions and works for the benefit of all students- regardless of faith 

There are lots of reasons why we need support, please don't delay accessing the service that you need.