I'm struggling on my course or experiencing life events which are affecting me, can I speak to someone about this?

We all need a bit of help from time to time and UON are here for you, and your Personal Academic Tutor will be happy to talk to you if you're not sure. There are also other services in Northampton or nationwide who can also help.

There are lots of different types of support available at the University of Northampton and this is a brief list of the main services, through which other types of support can be accessed:

Support from the library

• If you need help accessing Library and Learning Services, resources or any of our teams,  You can also use our library chat, you'll see the icon in the bottom right of this screen. You can also email us at libraryhelp@northampton.ac.uk  
• You can find lots of helpful guides on our library portal
• The library can help you in lots of ways to access the resources or services you need to help support your studies
• Academic Librarians can support your information and research skills, Learning Development team can help your academic skills for study and assignments and the Language Development team can help you when English is not your first language. You can book tutorials with the teams, in-person or online 
• If you are having any issues with your studies, there are lots of ways to access support.

Support at UON

• Student Information Desk - can help with your student record and course / timetable - the Student Information Desk team is on hand throughout the day

• SRS Student Portal - can help you with letters you need to prove your student status, module choice, your Student Finance and balances, and visa information for international students. We have a video and written guide that shows you how to navigate the SRS Student Portal to find what you need

• Teams around the University - including the Student Support Officers, provide drop-ins during weekdays, as a quick way to access support

• You can find information about extensions, late submissions and mitigating circumstances ; when and how to apply 

• If you have any concerns about money or your loan, please contact the Finance Guidance Team as soon as you can
• The International Student Support Service is here to help International Students with any aspect of their stay or studies

• There is an on-site police presence at Waterside and there are lots of services and support that they can offer

• There is an online system to report harassment or bullying behavior

• There is a page showing different support options available here

• The Security Team are also available on campus 24/7 and there are lots of ways for you to contact them. They are also Mental Health first aiders.

Physical, Learning and Mental Health support - including emergency support

• ASSIST (Additional Student Support and Inclusion Services Team)  - If you have any additional needs, let ASSIST help you to access support you may need. You can contact ASSIST on 01604 892390 or via assist@northampton.ac.uk
• Medical and Mental Health Services - If you have any medical or mental health need, please contact us as soon as you can
• There are also lots of helpful training videos available from LinkedIn Learning. As a student or staff member, you have free access to LinkedIn Learning. Here is a list of study skill videos available but there are so many more so feel free to have a browse
• The Samaritans - a nationwide organisation that have a website and phoneline for people who need someone to talk to 'No judgement. No pressure. We're here for anyone who needs someone.'
• 'Give us a shout' is a free text service for all kinds of support. There are also lots of resources on their website. You can text them on 85258

Faith and spiritual support

• The Multi-Faith Chaplaincy Team draws from a number of faith traditions and works for the benefit of all students- regardless of faith 

Support from the Student Union

• You can email su.advice@northampton.ac.uk or by WhatsApp on 07842 769794 

There are lots of reasons why we need support, please don't delay accessing the service that you need.