You may not be on campus but we are and we're still ready to help, no matter where you are:
- The Service Update page on our website has all the latest information about our services and any changes to normal operations, including library support for those self-isolating.
- The Learning Hub is open from 8am -10pm daily and you can go to the shelves to collect any books you need as long as you can wear a mask. If you do not feel able to come into the Learning Hub for any reason then we have a click and collect service for books, which enables you, or a nominated person, to collect the items from campus.
- If you need to return items to us, you can either drop them into the book return bin in the Visitor Centre next door to McColls, or any book return bin throughout the Learning Hub. If you are off-site and not planning to come back for any reason, or have completed your course and you still have books from the library then email email@example.com and we will advise you on how to get the books back to us.
- E-Books and e-journals – and remember, around 80% of our resources are available online as e-books, e-journals or online videos, so check on NELSON to see what we hold electronically.
- Please do not stress about your library account or loans. If you need anything at all please just get in touch at firstname.lastname@example.org. We are a friendly and helpful bunch 😊😊😊
Answered By: Library Help Last Updated: Feb 24, 2020 Views: 7
All Library items are RFID tagged. This means Radio Frequency IDentification. This allows you to borrow using the self-service issue machines, and return at the self-service returns machine. The returns machine can be found on the ground floor of the Learning Hub, which can be accessed without a pass 8am to 8pm weekdays. Outside of these times access is pass only through the side entrance. All returned resources are also double checked by staff, to be sure they are removed from your account. If you have gone through the security gates and the alarm has sounded, you should use any self-service issue machine to reissue any library items as they may not have issued correctly. Items from other libraries that use the same RFID system can trigger the audible alert, mobile phones and laptops may also trigger it. Always take the receipt the returns machine offers you, it shows the date and time that you returned your items. Along with the machine, there is a drop-slot to the left of the returns machine, where resources can be posted. These will be removed from accounts when staff are available. There is also a quick book drop on the 2nd floor near the Enquiry Desk and the 3rd and 4th floors, opposite the lifts. Again, they will be removed from your account when staff are available.