You may not be on campus but we are still here to help:
- Your books have been renewed automatically until 30th September, so there is no need to worry about anything being overdue, or recalled.
- A click and collect service for books is operating. There is a web form to complete that gives details of how to request and collect items
- Please hold on to any books you currently have on loan, if you need to return them you can either post them to us or drop them into the Visitor Centre next to McColls. Staff will remove them from your account next time they are on campus.
- Please do speak to us if you need any help or advice, you can email us at email@example.com
- E-Books and e-journals – and remember, around 80% of our resources are available online as e-books, e-journals or online videos, so check on NELSON to see what we hold electronically.
- Please do not stress about your library account or items. If you need any books or articles, please just get in touch. We are a friendly and helpful bunch, and are available online if you need us!! 😊😊😊
Answered By: Library Help Last Updated: Sep 08, 2020 Views: 14
The Library has several different teams that work together, we're all positioned to help you as best we can! This is just a quick overview of some of the teams, they are all very friendly and helpful, so do not be afraid about contacting the team if you had a question, they'll be happy to help you!
The Service Development team can help you with general Library questions, we can help you access your Library account, help you to find, borrow and renew books, and much more. You can always send questions to us firstname.lastname@example.org, if you are in the Learning Hub you can also speak to one of our friendly and supportive staff members, look out for our yellow lanyard (the yellow ribbons we wear alongside our staff ID). We're a bit like the glue between the other teams, and can help identify which team can help you best, so if in doubt just give us a shout!
- Email us at email@example.com.
- Search the answers to frequently asked questions on AskUs.
- Submit a question to us.
The Academic Librarians can help you find relevant resources for your studies, and help you to consider which resources are most useful in your assignments and research. They can help you with eResources and journals, and you can arrange an appointment with the Academic Librarians to have a tutorial.
- Email the Academic Librarians at firstname.lastname@example.org.
- Make an appointment with the Academic Librarians.
- Find more detailed help and contact information on the Information Skills By Faculty pages.
The Learning Development team will help with your academic skills, from writing essays to studying and time management. A Learning Development tutor can meet you for a tutorial to discuss a wide range of topics, and they provide content for the Skills Hub, a really useful website filled with guides that will be really useful during your studies, check it out!
Contact Learning Development:
- Email email@example.com.
- Make an appointment for academic skills.
- Make an appointment for maths and statistics.
- Visit the Skills Hub for useful guides and information on academic skills.
- Visit the Learning Development library page.
If we don't have a particular book as part of our collection (as a physical book or an online e-resource) then you can send a request to the Interlibrary Loans team. They'll reach out to other libraries to see if they can find a copy, and then they will request it to be sent to us for you to borrow. This is really, really helpful if you are after a specific book but it is not part of our collection.
- What is the Interlibrary Loan service?
- How to use the Interlibrary Loan service.
- Email firstname.lastname@example.org.
The Learning Technology team are the team that oversee NILE, along with several other University systems. They work with your tutors to help set up your NILE site and make sure you can always access the site and that it's laid out clearly. They're really knowledgeable and really friendly!