Answered By: IT Services
Last Updated: Jul 18, 2022     Views: 8

IT Services have a self-service portal available for all staff and students to log any problems they may be experiencing. These logged tickets will then be picked up by the IT Services team and they will be in contact with you via your university email to help with your problem.


To log a ticket head to the IT Services self-service portal and login with your University username and Password. Once logged in, click on Log a ticket.

The Log a Ticket button is the central of the three coloured buttons that appear on the IT self-service portal home screen

There are plenty of choices to chose from, but the two mains button for IT Support are: 
New Service Request and New IT Incident
Image of the New Service Request ticket  Image of the New IT Incident ticket

IT Incident – If you are having an IT Problem log it as an IT Incident. For example "My laptop won't connect to the wifi".
Service Request – If you want to request something in IT use New Service Request. For example "I need my print credit topped up".
 
Once you have selected the appropriate button, fill out all the relevant information. Please try to put as much information into the ticket as possible, as this will help us resolve the ticket quicker.


Students wanting to register Gaming Devices and use them online can raise a gaming request.

 

If you would prefer, you can speak to someone from IT directly regarding your IT query.