IT Services have a self-service portal available for all staff and students to log any problems they may be experiencing. These logged tickets will then be picked up by the IT Services team and they will be in contact with you via your university email to help with your problem.
To log a ticket head to the IT Services self-service portal and login with your University username and Password. Once logged in, click on Log a ticket.
There are plenty of choices to chose from, but the two mains button for IT Support are:
New Service Request and New IT Incident
IT Incident – If you are having an IT Problem log it as an IT Incident. For example "My laptop won't connect to the wifi".
Service Request – If you want to request something in IT use New Service Request. For example "I need help installing SPSS".
Once you have selected the appropriate button, fill out all the relevant information. Please try to put as much information into the ticket as possible, as this will help us resolve the ticket quicker. Students wanting to register Gaming Devices and use them online can raise a gaming request.
I need to contact IT Services
We have more guides available or IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub:
- Mondays to Thursdays 8.30am to 5pm
- Fridays 10am to 5pm.
You can also call the IT helpdesk on 01604 893333:
- Mondays to Thursdays 8am to 5pm
- Fridays 8am to 9am, and then 10am to 5pm.
You can also raise a ticket in the IT Portal at any time.