Why have I received an invoice?

We understand the demands of your studies, and life outside of University, and so your resources may become overdue simply because you forgot to renew them. We send out an automated reminder 48 hours before the item is due back, with details on how to renew it. We do not want to charge you for a book you haven't returned, and will only do that as a last resort. Please speak to us and let us know what is happening, we want to help you.

I think my library book is late, what should I do?

You can drop the resources off at the returns point on the Ground Floor of the Learning Hub (opposite the large wall screen) and there are lots of other places you can return your item too. 

If you are not able to do this then please contact us. We are always happy to help and we are not angry with you. We can also pay for you to return item(s) by post, if that's easiest for you.

Ways to contact the library for help with late or lost books, or anything else!

There are lots of ways you can contact us, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089