Answered By: IT Services
Last Updated: Dec 22, 2021     Views: 7

You may need to change your MFA setting, for example you have a new phone. Carry out the following steps and you can change your MFA settings:

1. Log into Office 365 or open up Your Microsoft Security Information

2. Log in and perform MFA with an existing method, like the app or by text message

3. On 'My Sign-Ins' screen click '+ Add method'

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4. Select a method from the drop-down

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5. You can now adjust your settings.

I'm having trouble with the MFA app

If you have tried these steps and you are still having trouble, IT Services will be happy to help you. You can visit IT Services on the SID on the ground floor of the Learning Hub:

  • Mondays to Thursdays 8.30am to 5pm
  • Fridays 10am to 5pm.

You can also call the IT helpdesk on 01604 89 3333:

  • Mondays to Thursdays 8am to 5.30pm
  • Fridays 8am to 9am, and then 10am to 5.30pm.

You can also raise a ticket in the IT Portal at any time.