When should I renew my books?

Your library account will always provide you with the most up-to-date information about your loans. You can renew a loan if it is due in less than 6 days, and no-one has requested it. You will get a reminder email before it is due back, asking you to renew or return it.

How do I renew my items?

Why can't I renew my items?

You can renew your resources if you still need them, providing you with a new due date. There are a few reasons why you can't renew your items:

• If an item is seven days or more overdue
• It is more than 6 days until your item is due back
• Once items have been renewed 15 times you will need to return them to the library. If you still need the resource, speak with a member of library staff and they can help you return and borrow it again
• You won’t be able to renew items that have been requested by other users, these will be listed as ‘Hold’ on your account. Please remember to return ‘Hold’ items on time as you will be charged £1 per day if they are overdue
• If you owe more than £20 you will not be able to borrow any new items from stock, or renew anything that you have on loan.

Reservations can be applied at any time while you have an item on loan so we do not recommend waiting until your item’s due date to renew. Items that are overdue with a hold are fined £1 per day. If you cannot return the item in person, contact library.returns@northampton.ac.uk for details of returning the resource by post. We advise you do this as soon as possible, as returning an item by post will take longer than returning it in person, and may accrue fines while the item is in the post to us.

You can renew most resources up to fifteen times, but when borrowing a book we advise you consider the due date as the date that the resource will need to be returned, as renewals are not guaranteed. You will receive an email notice 48 hours before the item is due back.

I have questions about renewing

If you need any help renewing or have any questions, you can:

• email at libraryhelp@northampton.ac.uk
• use our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speak with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089