You may not be on campus but we are and we're still ready to help, no matter where you are:

  • The Service Update page on our website has all the latest information about our services and any changes to normal operations, including library support for those self-isolating.
  • The Learning Hub is open from 8am -10pm daily and you can go to the shelves to collect any books you need as long as you can wear a mask. If you do not feel able to come into the Learning Hub for any reason then we have a click and collect service for books, which enables you, or a nominated person, to collect the items from campus.  
  • If you need to return items to us, you can either drop them into the book return bin in the Visitor Centre next door to McColls, or any book return bin throughout the Learning Hub. If you are off-site and not planning to come back for any reason, or have completed your course and you still have books from the library then email and we will advise you on how to get the books back to us.  
  • E-Books and e-journals – and remember, around 80% of our resources are available online as e-books, e-journals or online videos, so check on NELSON to see what we hold electronically.   
  • Please do not stress about your library account or loans. If you need anything at all please just get in touch at We are a friendly and helpful bunch  😊😊😊

Answered By: Library Help
Last Updated: Aug 27, 2020     Views: 18

One of the first things to do is check you have finished your enrolment, this is something that the Student Information Desk (SID) can help you with. They're a very friendly and helpful team who can check you have done everything you need to get started at the University.

Once you have fully enrolled you will be waiting for your course to begin. You might be anxious, or even eager to get started, this is natural! The University has lots of friendly and helpful staff who are happy to chat and if you have questions you can always ask us. If you are in the Learning Hub, keep an eye out for Library staff, who can be identified by their yellow lanyard (a yellow ribbon worn around the neck near their Staff ID)... You can ask a member of Library staff anything and we'll do our very best to answer your question, or find someone who can! We also enjoy a chat, so say "Hello!" to us if you see us.

You might want to have a look at the books and resources that are available to you online or in the library collection, we'd also recommend having a browse of the University websites and bookmarking important ones so you can get to them easily. We have a guide to bookmarking webpages, which also has a list of some important University websites that you might want to browse.

Most importantly of all, do not worry! It's natural to feel a bit anxious, but your first few weeks on your course will be designed to help ease you in, to help you get to know your fellow coursemates, your tutors, and how to use the University services. The University has lots of departments that can help you, too, so reach out to them if you would like any further support or guidance.