How do I get help from the library teams?

Every one needs help from time to time, and we're here to help you! We have a complete guide to libraries, and the UON in particular, if you have never been to a library, haven't been for a long time or want to see what UON library can offer you.

If it is an emergency (someone requires first aid, for example), look at the latest emergency contact details.

One of your first points of contact during your time at the University will be your Personal Tutor. Everyone is assigned a Personal Tutor whilst they are studying with us, and they can provide you with advice and guidance, and direct you to the teams or resources that will help you as you study.

You might want to contact a specific team in the library, our teams are all friendly and happy to help so please reach out to the team and someone will contact you to help you. We have quite a few teams, so we have a quick guide to who the teams are and so we have a quick guide to who the teams are and how they can help you.

Our Academic Librarians, Learning Development and Language Development teams offer tutorials for discussing your academic work, along with drop-in sessions where you can quickly discuss your work with a member of these teams.

The University provides access to LinkedIn Learning, a library of helpful tutorial videos supporting a wide range of skills.

If you are looking for some extra help or support from the University, there are many different teams that can provide a wide variety of services to support you.

This video shows the ways you can get in contact with library staff, who are always happy to help:

You can view the Learning Hub opening hours and the library staffed hours online, they are updated regularly. Access to the Learning Hub outside of staffed hours may require you to use the accessibility ramp entrance (near the Market restaurant), and to scan your Staff or Student ID on the door panel. If unsure about accessing the building you can check with a member of Security staff in the Visitor's Centre (next to the McColl's shop), the Visitor's Centre is open 24 hours a day, 7 days a week.

There are lots of ways you can contact us, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours You can ask a friendly member of Library Staff, we can be identified by our yellow lanyard (the yellow ribbon). Our staff are friendly and supportive and love to help out, so please don't be afraid to ask us a question!
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089