You may not be on campus but we are still here to help:

  • Your books have been renewed automatically until 30th September, so there is no need to worry about anything being overdue, or recalled.
  • click and collect service for books is operating. There is a web form to complete that gives details of how to request and collect items
  • Please hold on to any books you currently have on loan, if you need to return them you can either post them to us or drop them into the Visitor Centre next to McColls. Staff will remove them from your account next time they are on campus.
  • Please do speak to us if you need any help or advice, you can email us at 
  • E-Books and e-journals – and remember, around 80% of our resources are available online as e-books, e-journals or online videos, so check on NELSON to see what we hold electronically.   
  • Please do not stress about your library account or items. If you need any books or articles, please just get in touch. We are a friendly and helpful bunch, and are available online if you need us!! 😊😊😊

Answered By: Library Help
Last Updated: Sep 08, 2020     Views: 4

Every needs help from time to time, and we're here to help you!

If it is an emergency (someone requires first aid, for example), look at the latest emergency contact details.

One of your first points of contact during your time at the University will be your Personal Tutor. Everyone is assigned a Personal Tutor whilst they are studying with us, and they can provide you with advice and guidance, and direct you to the teams or resources that will help you as you study.

You can email us your question at If you are in the Learning Hub you can ask a friendly member of Library Staff, we can be identified by our yellow lanyard (the yellow ribbon). Our staff are friendly and supportive and love to help out, so please don't be afraid to ask us a question!

You might want to contact a specific team in the library, our teams are all friendly and happy to help so please reach out to the team and someone will contact you to help you. We have quite a few teams, so we have a quick guide to who the teams are and how they can help you.

Our Academic Librarians and Learning Development teams offer tutorials for discussing your academic work, along with drop-in sessions where you can quickly discuss your work with a member of these teams.

If you are looking for some extra help or support from the University, there are many different teams that can provide a wide variety of services to support you.

A friendly, smiling member of library staff wearing a yellow lanyard.