What is my library account?

Once your course has officially started and you are fully enrolled for it, you are automatically made a member of the University library. You have a library account, which is connected to your Student ID card. This means that you can come into the Learning Hub and browse and borrow books from our collection. It also means that you can use the ebooks and ejournals that you can find through NELSON. This is all because of your library account. 

We have a guide if you have never used a library before, or not for a long time, and you want to know more about how libraries work with books and services. 

When you borrow books they will be due back on a certain date. You can find this date in your library account in NELSON. Logging into your library account will help you keep track of all the library resources you have borrowed. It lets you see your due dates for each item, and will let you renew the resources if they haven't been requested by someone. We will remind you by email two days before your book is due back, with instructions if you want to keep or return it. This email will be sent to your student University email account only. We have a guide for accessing your student email account.

Most of our resources can be borrowed for four weeks at a time, although a few resources can only be borrowed for a week at a time. If the book hasn't been requested by someone else you can 'renew' it, this means that you can extend the borrowing period of the book to a later date, and this can normally be done up to fifteen times.

I still have questions about my account, who can I speak to?

There are lots of ways you can contact us, any time of the day or night:

• email at libraryhelp@northampton.ac.uk
• our Chat service by clicking on the blue speech bubble at the bottom right of every page
• speaking with a member of library staff at the Library Help Desk, located on the second floor of the Learning Hub during staffed hours
• ask us a question using our 'Submit a Question' form
• call us on 01604 89 3089 

We get a lot of questions about borrowing books and how your library account works, so please let us know if you have any questions! We're happy to talk to you about your library account, how it works, how to find and borrow books, how you can renew items, how to return them, and more. You can identify us by our yellow lanyards (the yellow ribbon around our Staff ID), we're happy to help out!